At DoggoRealm, we want you to feel confident shopping with us. If there’s a problem with your order, we’ll do our best to help.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. We’ll review the problem and work with you on a replacement or refund where appropriate.
Returns and exchanges
Because many of our products are made to order, we do not accept returns or exchanges for reasons such as ordering the wrong size, selecting the wrong color, or changing your mind after purchase.
Please review the size chart and product details carefully before placing your order.
Lost packages
If your order appears lost in transit, contact us and we’ll do our best to help investigate the issue with the carrier.
Refund eligibility
Refunds may be approved in cases where:
- the item arrives damaged
- the wrong item was received
- there is a verified printing or production issue
Refunds are not guaranteed for issues outside our control, such as delays caused by shipping carriers or incorrect shipping information entered at checkout.
How to contact us
If you have an issue with your order, please contact us through our Contact Us page and include:
- your order number
- the email used to place the order
- a short description of the issue
- photos if the issue is related to damage, print quality, or the wrong item being received
Return shipping
If a return is approved, we’ll provide instructions based on the specific issue.